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Smart Home Stories #3: Roslindale, MA

Welcome to Smart Home Stories! Here, we interview Reservoir customers on life before and after a Reservoir.

We sat down with a Roslindale, MA homeowner and landlord who installed a Reservoir after learning about the state incentives offered.

What led you to get a Reservoir? Were there specific features you looked for?

I’m very interested in taking action to mitigate the climate catastrophe. I've been wanting to replace our gas-powered appliances as time and budget allows. I hadn’t actually planned to replace my water heater this year, but when I learned about Reservoir and the incentives available for Boston, it was such a good deal financially that I moved forward earlier than planned. 

In doing research on Reservoir, it seemed to me that it was a very robust product. There had clearly been a lot of thought and work put into it. I liked the features such as the recirculation pump. I also liked how it had built-in sensors for potential leaks since I've had water heaters bust before and it was a catastrophe.

How was your install experience?

I had already done an electricity panel upgrade, so I knew there was capacity to install a Reservoir. The crew who came out to service my home did really well and were smart, caring people. 

How has your experience been using Reservoir so far? Have you seen a reduction in your water and energy bills?

I love the Reservoir app on my phone and being able to see the output temperature at any time, as well as the Warm My Shower feature.

What does climate resilience mean to you?

Using energy as wisely as possible, reducing waste, and eventually being able to supply the needs of my house with renewable power. We recently installed a solar array that will make the cost of operating Reservoir comparable to or cheaper than a gas water heater. Climate resilience to me is about both economic and environment sustainability. 

Founder’s Desk

Home Efficiency

Why build a water heater that won't fail?

A plumber recently saw a Reservoir and asked the question above. It pointed toward a dirty secret: in a service-heavy business, frequent failure can be viewed as good business.

At Reservoir, we take a homeowner-first view. Our goal is to provide reliability and peace of mind through a superior experience—not a recurring repair bill. We do this by providing a high-performance hot water experience defined by comfort and reliability.

The Corrosion Problem

To understand water heater reliability, you have to understand why tanks leak. When you store water in a steel tank, a natural chemical reaction occurs: the water eats (i.e. corrodes) the steel.

Most traditional water heaters protect the tank using a sacrificial anode rod. This is typically a magnesium or aluminum rod that "sacrifices" itself, i.e. the water corrodes the rod instead of the tank.

Once that rod is gone, however, the water moves on to corroding the tank itself, essentially eating your tank from the inside out. While you can technically replace an anode rod to extend your water heater’s lifespan, most homeowners don't have the tools or technical knowledge to do so. 

This cycle of failure creates a recurring revenue stream for repair services, but costs the homeowner significantly in the long run. And, of course, the inevitable leak on the basement floor.

Reservoir’s Intelligent Corrosion Protection

It’s the 21st century. At Reservoir, we leverage intelligence for reliability, even to stop rust in its tracks. Our electric anode rod dynamically uses a tiny electric current to effectively stop corrosion. 

The electric rod extends the life of your tank for decades, ensuring hot water reliability without the need for frequent, invasive maintenance. And for leaks not caused by anode rod corrosion, Reservoir offers Auto-Leak Detection that you can monitor right from your phone. It’s a smarter, more scientific approach to home efficiency that puts your peace of mind—and your floor’s dryness—first.