PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you submit information to or through the Site, you consent to the collection and processing of your information as described in this Privacy Policy. By using the Site, you accept the terms of this Privacy Policy and our Terms of Service and consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy. 

1. Information We Collect

1. Personal Information 

Reservoir collects personally identifiable information from you, which may include:

• Name

• Phone number

• Email address

• Address

• Username and password

• Details of your specific orders and transactions with us, including the products you’ve purchased and your shopping/consuming histories 

• If you are a business partner, we may also collect your company affiliation

• If you are a job applicant, we may also collect your professional or employment-related information and educational information (e.g., through your resume or cover letter that you provide)

• Any other information you may provide to us when you contact us.
  
  

This information is collected and stored electronically when you register an account with us, purchase our products, apply for a job with us, complete any forms on the Site, subscribe to our newsletter or otherwise contact us. 

We use a secure, third-party payment processor to handle all payment transactions. We do not store or have access to your full credit card details.

Where permitted by applicable law, we may combine your personal information with other non-personally identifiable information we have collected from you. We may also combine your personal information with information we receive about you from other sources, such as publicly available information and our service providers. 

2. Information Collected Automatically 

In addition, information about your computer or device hardware and software is automatically collected by Reservoir when you use the Site. This information may include: 

• IP address 

• Language preference

• Browser type

• Device type

• Browsing data (e.g., referring URL)

• Access times and dates

• Approximate geographic location (based on IP address) 

• Other technical information such as protocol status and substatus, bytes sent and received, and server information.
  
  

We may also collect information regarding traffic patterns, the actions taken on our Site, including click-stream, and your interaction with our Site and advertisements. This information is used by us for our business purposes, including for the operation and improvement of the Site, for technical troubleshooting, to maintain quality of the Site and to provide general statistics regarding use of the Site. We may also receive similar data from our business partners, including our website analytics providers and online advertising networks.

3. Cookies and Other Information Collection Tools 

Cookies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website or use an online service. When you visit the website or use the service again, the cookie allows that website or online service to recognize your browser or device. Cookies may store unique identifiers, user preferences and other information. 

We may use “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date. 

Cookies help us improve the Site by providing us with information about which parts of the Site are most popular, enabling us to analyze technical and navigational information about the Site, and helping us to detect and prevent fraud. We may also use third-party cookies and other tracking technologies (such as web beacons and server logs) to help improve your experience with the Site. For example, we use Google Analytics to help analyze how users use the Site. These tools use cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Site (including IP address) is transmitted to our data collection tool service providers. This information is then used by us to evaluate visitors’ use of the Site and to compile statistical reports on website activity for Reservoir. You can visit https://www.google.com/settings/ads to learn more about Google Analytics’ use of cookies. If you would like to opt-out from the use of your information by Google Analytics, you may use Google Analytics’ opt-out browser add-on designed for this purpose.

Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Site.

Web Beacons and Pixels

A pixel is an HTML code snippet embedded in a website or email that collects information about user behaviors and interactions with the website or email.

We may utilize pixels both on certain aspects of the Site and in HTML-formatted email messages to you. Pixels may be used for the purpose of, among other things, measuring the success of our marketing campaigns, compiling statistics about Site usage and tracking the activities of users of the Site and email recipients. For instance, we may use pixels from Meta on the Site to enable us to create targeted advertisements and measure the effectiveness of our advertisements. For additional information on interest-based advertising, please see Section 1.d (Interest-Based Advertising).

4. Interest Based Advertising

We may collect information about your online activities on our Site to provide you with advertising about products tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our advertisements are served. 

You may see certain advertisements on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based and contextual means. These partners track your online activities over time and across websites, including our Site, by collecting information through automated means, including through the use of tracking technologies such as third-party cookies, web server logs and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Site and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. For example, we utilize certain of our advertising partners’ targeted advertising services to show you our advertisements on other websites based on your prior visits to our Site and other online activity. 

Provided that a company participates in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising, you may opt out of interest-based advertising generally through the Network Advertising Initiative website or by visiting http://www.aboutads.info/choices/ (web-based advertising) or http://www.aboutads.info/appchoices (for mobile advertising). To learn more, please visit the websites operated by the Network Advertising Initiative and Digital Advertising Alliance at www.networkadvertising.org/choices. Opting-out does not mean that you will stop receiving advertisements from us. It means that you still stop receiving advertisements from us that have been targeted to you based on your visits and browsing activity across websites over time.

2. How Information is Used 

We may use the information we collect for any of the following purposes:

• to provide the Site to you;

• to provide you with our products and services;

• to fulfill your requests, such as those related to ordering and payment;

• to create and manage your account with us;

• to operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us;

• to personalize our advertising and marketing communications and to deliver information about our products and services that we think may be of interest to you, including when you sign up for our email list or to receive text messages from us;

• if you sign up to receive text messages from us, to text you about delivery scheduling and updates, customer support, as well as information about products or services that we think might be of interest to you. Please see our Text Message Terms and Privacy Policy for more information on our text messaging practices;

• for customer service, security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Site;

• to respond to your inquiries and communicate with you;

• if you are a job applicant, to evaluate your qualifications, candidacy and suitability for employment; 

• for our other business purposes, such as research, analytics, audits, developing new products and services, enhancing our Site, improving our products and services, identifying Site usage trends, and determining the effectiveness of our promotional campaigns;

• as we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Privacy Policy and our Terms of Service; (v) to protect our operations; (vi) to protect our rights, privacy, safety or property, and/or that of you or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.
  
  

3. Disclosure of Information 

• With Third Party Service Providers Performing Services on Our Behalf. We share your personal information with our service providers to perform the functions for which we engage them. For example, we may use third parties to host the Site or assist us in providing functionality on the Site, provide data analytics and research on the Site, send out emails and text messages about the Site and our products and services and to process payments.

• Through Tracking Technologies. We may share information collected through tracking technologies set on the Site with our website analytics and digital advertising service providers.

• For Legal Purposes. We also may share information that we collect from users as needed to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain. 

• Changes of Control. We reserve the right to transfer or assign the information that we have collected from users in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
  
  

Reservoir does not share your personal information with third parties for those third parties’ direct marketing purposes.

4. Links to External Websites

Our Site may contain links to third-party websites or online services. Any access to and use of such third-party websites and online services is not governed by this Privacy Policy, but is instead governed by the privacy policies of those third-party websites and online services, and we are not responsible for the information practices of such third-party websites and online services.

5. Security Used & Retention of Personal Information 

Reservoir uses reasonable security measures designed to prevent unauthorized intrusion to the Site and the alteration, acquisition or misuse of personal information. However, please note that no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. It is your responsibility to protect the security of your login information.

6. Do Not Track

Our Site does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.

7. Children 

We do not knowingly collect or maintain personal information from any person under the age of eighteen. No parts of our Site are directed to or designed to attract anyone under the age of eighteen. 

8. Nevada Residents

Under Nevada law, Reservoir does not sell your personal information. However, if you are a Nevada resident, you may submit a request that we not sell any personal information we have collected about you by contacting us at hello@reservoirhome.com.

9. Your Rights and Choices
   
   

10. Accessing, Correcting and Deleting Your Personal Information

If you have an account with us, you can review your personal information by logging into your account and visiting your account profile page.

If you want to verify, correct, or delete your personal information, you may send us an email at hello@reservoirhome.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may request specific information from you to help us confirm your identity, and to provide you with the personal information that we hold about you or make your requested changes or deletions. 

2. Opt-Out 

Where it is in accordance with your preferences, we may send you direct electronic communications, such as through e-mail or text message. You may “opt out” of receiving these electronic communications by following the instructions in the message that you receive, or by sending an email to us at hello@reservoirhome.com indicating which communications you no longer wish to receive. Please note that if you opt out of receiving promotional messages from us, this does not impact other transactional and administrative messages which you will continue to receive (such as emails relating to billing and payment information or changes to this Privacy Policy). Please see our Text Message Terms below and Privacy Policy for more information on our text messaging practices.

10. Questions / Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Reservoir

50 Terminal Street

Building 2, Unit 719

Boston, MA 02129

hello@reservoirhome.com.

11. Notification of Changes

Any changes to our Privacy Policy will be posted to this page so users are always aware of the information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently as it may change.